Patient calls will always be received by a highly trained team of U.S.-based customer service professionals. Our customer service team members are experts at the art of balancing effective patient education and customer satisfaction.
- Our team members are skilled in communicating complex insurance information, clearly and courteously to patients
- Patients never wait longer than one minute on average to speak with one of our customer service team members
- Payment plans and arrangements can be tailored to a physician group’s needs
- We offer all patients both online and telephone payment options
- Many of our customer service professionals are bilingual